Returns and Exchanges

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Email: support@hurricanebeauty.com  

Updated 10/14/2021

Our 100% guarantee ensures that you can return unused items in their original condition and packaging within 30 days for an exchange or prompt refund.

We simply ask that when you receive an order, you try it on OVER panties or undergarments, for sanitary purposes, we have a strict return policy.

Making sure you receive items that fit is a priority for us, and for this reason, we offer a 30-day exchange policy that will cover any sizing issue that you may experience. 

This does not guarantee that you will be able to exchange for the exact same item. If we are out of stock of a particular product, we may issue you a store credit for a different item (meaning you may have to exchange for a different color or product). Limited Edition products cannot be exchanged. If a limited-edition product is approved for return, a store credit will be issued for a replacement product. 

We will physically inspect each return and we reserve the right to refuse an item if it does not pass inspection. In order for an exchange to pass inspection, the item that you are returning should be in new condition and inside the original packaging with all original tags attached. Exchanges should show no signs of wear, odors, stains (glitters, oils, etc) and no dampness from sweat or otherwise. When your exchange is approved, you will receive an invoice for the return shipping and once your invoice is paid, your replacement item will be shipped. If the exchange is denied, you will be responsible for the cost of having the item shipped back to you.

Exchange Requirements 

 

  • We will send you a return label! Yes, we'll cover the shipping costs for your return item(s).
  • Items must be sent back within 30 days of the delivery date.

  • Items must be unworn, unwashed, and in original condition (including all paperwork, packaging, accessories) with tags attached.

  • Please allow 5-7 business days for us to process your return once it is received by our Distribution Center.

  • Hurricane Beauty is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.

We’ll happily allow returns and exchanges for items in their original condition when:

The item you purchased did not fit
The item you purchased is defective
The item you purchased is incomplete
The item you purchased is incorrect

What's not returnable?

Bodysuits, panties, and body shapers are final sale. No returns or exchanges for sanitary purposes. 

Items with removed tags or items missing their original packaging

Upon receipt of the item we will ship out a replacement, if available. If a replacement is not available we will refund the full purchase price of your item.